Terms of Service

1. Acceptance

By signing up for, accessing, or using gen8r, you ("you", "your", or where you're acting for an organisation, that organisation) agree to these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use the service.

If you are using gen8r on behalf of a business, you confirm that you have the authority to bind that business to these Terms.

2. The service

gen8r is an AI-powered marketing automation platform operated by LiftLogic AI ("we", "us", "our"). The platform helps you create and publish social-media campaigns by combining your brand inputs with large language models, image generation, and stock-image sources. You interact with gen8r through Slack, Telegram, our brand portal, or APIs we expose.

The set of features, channels, and pricing described on gen8r.ai at the time you sign up is the service we agree to provide. We may add, change, or remove features over time; if a change materially reduces your plan, we will notify you in advance.

3. Eligibility

• You must be at least 18 years old.
• You must have legal capacity to enter into a contract in your jurisdiction.
• You must use gen8r for lawful business purposes, not personal entertainment use only.
• If your jurisdiction prohibits the use of any of our sub-processors (see Privacy Policy), you must not use the corresponding feature.

4. Your account

You agree to:

• Provide accurate information during signup and keep it current
• Keep your authentication credentials (Slack, Telegram, magic-link tokens) secure and not share them
• Notify us immediately if you suspect unauthorised access to your account
• Be responsible for all activity on your account, whether by you, your team members, or anyone you've granted access

You may invite team members through the /team invite command. You are responsible for actions your team members take on your account.

5. Plans & billing

Plan tiers

Pricing and feature limits for each plan (Solo, Pro, Agency) are listed at gen8r.ai/#pricing. Limits include monthly campaigns, flyers, AI images, and reel videos. Usage that exceeds your plan's limit is blocked until the next billing cycle or until you upgrade.

Card verification

During /setup we ask you to verify a card via Stripe. This verification does not charge you. It confirms the card is valid so that, when you subscribe to a paid plan, billing can proceed.

Subscriptions and renewal

• Subscriptions are billed monthly via Stripe in advance for the upcoming month.
• Subscriptions automatically renew until you cancel.
• You can cancel at any time. Cancellation takes effect at the end of the current billing period; we do not pro-rate partial months.
• Prices are in USD unless otherwise stated and exclude any taxes you may be required to pay in your jurisdiction.

Refunds

We do not generally offer refunds for partial months. If you experience a serious service failure, contact support@gen8r.ai — we will consider refund requests on a case-by-case basis.

Price changes

We may change subscription pricing from time to time. Any price increase that affects your existing plan will be communicated at least 30 days before it takes effect. If you do not accept the new price, you may cancel before it takes effect.

Free trials and credits

From time to time we may offer free credits or trial periods. Those are subject to the terms of the offer at the time, and we may withdraw them with notice.

6. Acceptable use

You agree not to use gen8r to create, schedule, or publish content that:

• Is illegal under any law that applies to you, us, or your audience
• Promotes violence, terrorism, hate speech, harassment, or self-harm
• Sexually exploits or endangers minors
• Infringes copyright, trademark, or other intellectual-property rights
• Defames, libels, or invades the privacy of identifiable individuals
• Misrepresents your identity, your business, or factual matters in a way that constitutes fraud
• Constitutes spam, deceptive marketing, or violates the policies of any platform we publish to or integrate with (e.g. Meta Community Standards, YouTube, TikTok, LinkedIn, Pinterest, Google Business Profile, WhatsApp Business, Reddit, Slack and Telegram ToS) or of our publishing providers Postproxy and Zernio
• Distributes malware, phishing links, or attempts to compromise others' systems

You also agree not to:

• Reverse-engineer, decompile, or attempt to extract our source code or proprietary prompts
• Scrape or automate the platform beyond the rate limits and patterns documented for normal use
• Use gen8r to build a competing product
• Resell, sublicense, or grant access to gen8r to third parties not on your own team without our written agreement (agency plans cover client management, but you cannot package gen8r as a white-label SaaS without permission)

7. Your content

You retain ownership of:

• Your brand assets (logos, photos, brand voice rules, audience information)
• Campaign briefs you provide
• The final published posts after gen8r generates them

By submitting content to gen8r, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, transmit, modify (e.g. resize images, format captions), and display your content as needed to operate the service. This licence ends when you delete the content or close your account, except that we may retain copies in backups for 90 days as described in our Privacy Policy.

You warrant that you have the rights to all content you submit, including any photos of yourself or others (you must have consent), brand logos (you must own them or be licensed to use them), and any references to third parties.

8. AI-generated content

gen8r generates captions, hashtags, scripts, and images using artificial-intelligence models. You acknowledge that:

• AI output is not always accurate. Generated content may contain factual errors, awkward phrasing, or stylistic inconsistencies. We provide a review UI so you can check and correct everything before publishing. Nothing publishes without your approval.
• You are responsible for what you publish. Once you approve a post, it becomes your statement to your audience. We are not the publisher; you are.
• Disclosure obligations. Some platforms and jurisdictions require you to disclose that content is AI-generated. You are responsible for complying with those requirements.
• No copyright assignment over AI output. The legal status of AI-generated content varies by jurisdiction. Where copyright in AI output is recognised, we do not claim it; where it isn't, we cannot grant what we don't have.
• AI providers may have their own usage terms. By using gen8r, you accept that AI providers (OpenAI, Google, Anthropic, Replicate) process your inputs under their own terms.

9. Personal photos

The PersonalPost feature uses your face photo as a reference for AI image generation. Specific terms:

• You must have the right to upload the photo. If the photo includes anyone other than you, you must have that person's consent.
• You consent to your photo being shared with the image-generation providers we use (currently Google Gemini and OpenAI), strictly for the purpose of generating posts you request.
• Your photo will not be used to train AI models. See the Privacy Policy AI section.
• You can delete your photo at any time. Deletion removes it from our storage immediately. Posts already published with that photo remain on the social platforms until you remove them there.
• Generated images are watermarked with AI-provenance metadata (XMP/EXIF) so they can be identified as AI-generated by tools that read those tags.

10. Service availability

We aim for high uptime but do not guarantee any specific service level on standard plans. The service depends on third-party providers — including our publishing providers Postproxy and Zernio, the social platforms they deliver to (Facebook, Instagram, YouTube, TikTok, LinkedIn, Pinterest, Google Business Profile, WhatsApp, Reddit), inbound channels (Slack, Telegram), AI providers, and hosting — whose own outages, errors, rate limits, or changes can affect us. We are not responsible for failures, delays, or losses caused by third parties.

Scheduled maintenance, when needed, will be announced in advance where possible.

11. Suspension & termination

You can stop using gen8r at any time. Cancel your subscription via the brand portal or email support@gen8r.ai. Your data will be retained per the Privacy Policy retention schedule.

We may suspend or terminate your account if:

• You materially breach these Terms (especially the Acceptable Use section)
• Your payment fails and is not corrected after 14 days
• Your usage threatens platform stability or other customers
• We are required to do so by law, or a publishing provider or platform suspends or revokes your connection (e.g. Postproxy, Zernio, or a destination platform disabling your account or tokens)

Where the breach is not severe, we will give you notice and a chance to cure before terminating.

12. Intellectual property

The gen8r platform — including the application code, prompts, brand-kit logic, flyer templates, and design system — is owned by LiftLogic AI. These Terms grant you a limited, non-exclusive, non-transferable licence to use the platform per your subscription. They do not transfer ownership of any platform component to you.

Conversely, you retain all rights in your own brand assets and content. Generating a post through gen8r does not transfer ownership of your brand inputs to us.

13. Third-party platforms & publishing providers

gen8r does not publish to social networks directly. Publishing and scheduling are carried out on your behalf by independent third-party providers:

• Postproxy — Facebook, Instagram, YouTube, TikTok, LinkedIn, Pinterest, and Google Business Profile.
• Zernio — WhatsApp and Reddit.

These providers, and each destination platform, operate under their own terms and policies, and your use of them is subject to those terms (links above are provided for convenience; we do not control third-party content, and those terms may change). We facilitate the connection and send your approved content, but we do not control and are not responsible for:

• Whether a platform accepts, rejects, delays, alters, throttles, or removes your post, or restricts, shadowbans, or suspends your account
• Posts that publish late, fail to publish, publish more than once, publish to the wrong account, or appear differently than previewed, where caused by a publishing provider or platform
• Outages, bugs, data loss, security incidents, or changes to APIs, pricing, permissions, scopes, or app-review status at any provider or platform
• The accuracy or completeness of engagement metrics, which are passed through from the providers and platforms as-is
• Any act or omission of Postproxy, Zernio, or a destination platform, including loss of your content, tokens, or connection data held by them

To the maximum extent permitted by law, gen8r is not liable for any loss arising from the acts, omissions, errors, or outages of Postproxy, Zernio, or any destination platform, and the limitation of liability in section 15 applies to any such claim. Your remedies for a publishing provider's or platform's failure are against that provider or platform under its own terms, not against gen8r.

The same applies to Slack and Telegram for inbound interactions. If any of these platforms or providers suspend your account or change their APIs, our ability to deliver service may be affected.

14. Disclaimers

To the maximum extent permitted by law, gen8r is provided "as is" and "as available", without warranty of any kind, whether express, implied, or statutory. We do not warrant that:

• The service will meet your specific marketing or revenue goals
• AI-generated content will be accurate, on-brand, or platform-compliant in every case
• The service will be uninterrupted, error-free, or secure against every threat
• Content will publish successfully, on time, only once, or at all — publishing relies on third-party providers (Postproxy, Zernio) and platforms whose behaviour we do not control
• Any data, including engagement metrics, is complete or current

Statutory consumer guarantees that cannot be excluded under your local law continue to apply and are not limited by these Terms.

15. Limitation of liability

To the maximum extent permitted by law, our total liability to you arising out of or relating to these Terms or the service is limited to the greater of:

• The fees you paid to us in the 12 months immediately before the event giving rise to liability, or
• USD $100.

Neither party is liable for indirect, consequential, special, incidental, or punitive damages, including lost profits, lost goodwill, or loss of data, even if advised of the possibility.

The limitations in this section reflect a reasonable allocation of risk between us and form a fundamental part of these Terms — without them, the Terms would be different.

Nothing in these Terms excludes liability that cannot be excluded by law (such as for death or personal injury caused by our negligence, or for fraud).

16. Indemnification

You agree to indemnify and hold harmless LiftLogic AI, its officers, employees, and contractors, from any claim, damage, or expense (including reasonable legal fees) arising out of:

• Content you publish through gen8r
• Your breach of these Terms
• Your infringement of any third-party right (intellectual property, privacy, publicity)
• Your breach of the terms or policies of any publishing provider (Postproxy, Zernio) or destination platform
• Your misuse of the service

17. Governing law and disputes

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-laws principles.

Disputes will first be addressed by good-faith negotiation. If negotiation does not resolve the dispute within 30 days, either party may submit it to the courts of New South Wales, which will have exclusive jurisdiction (subject to any non-waivable rights you have under your local consumer-protection laws).

18. Changes to these Terms

We may update these Terms over time. Material changes will be communicated to active users by email or in-app notice at least 14 days before they take effect. Continued use of gen8r after the effective date constitutes acceptance of the revised Terms. If you do not accept the changes, you may cancel your subscription before they take effect.

19. Contact

Questions about these Terms: hello@gen8r.ai
General support: support@gen8r.ai
Operating entity: LiftLogic AI
Website: gen8r.ai